How
long does it take to set up an account?
Orders
can be set up in less than 5 minutes but not
greater than 24 hours.
How
much do you charge for domain registration?
We
can register your .com, .net., or .org domains
for $15 per year.
Can
I host international domains?
Yes,
we currently have clients that use .ca, .il,
.tc, .nu, .ve, and many other international
domain names.
Do
you offer NT or UNIX plans?
We
offer UNIX web hosting accounts (Red Hat Linux).
We
do not handle Windows on any machines due to
its overall instability and obsessive cost for
licensing.
How
do I access my Cpanel control panel?
You
can login to your Cpanel control panel at http://yoursite.com/cpanel
where "yoursite" is your own domain
name.
What
are the nameservers for the current machine?
Primary
Nameserver: ns207.websitewelcome.com
Secondary
Nameserver: ns208.websitewelcome.com
How
do I FTP into my account?
First
you must obtain an FTP program such as Cute
FTP or WS_FTP. Once you have an FTP program,
type in "yourdomain.com" as the
host address. Supply your username and password
in the according fields. Once logged in,
you have complete access to your account.
Is
there a manual I can reference to use Cpanel?
Yes,
access it by clicking here
Where
are my statistics?
Click
the report button after logging into Cpanel
and hit the Webalizer option. This will open
a new window to Webalizer with all your statistics
for that domain.
What
is the full path to my cgi-bin?
/home/username/public_html/cgi-bin
Which
folder do I load my web pages to?
You
should place all of your web documents in the
public_html directory.
I
keep getting errors when trying to publish with
Frontpage?
The
most common problem is not using the full url
when uploading your site. Make sure you use
the entire http://www.domain.com in the address
you are attempting to publish to.
Can
I have CGI outside of the bin?
Yes,
CGI will function in the public_html folder.
What
version of Perl comes installed on your servers?
Perl
5.6.1.
What
version of PHP comes installed on your servers?
PHP
4.1.2.
What
version of MySQL comes installed on your servers?
MySQL
3.22.46
What
is the correct path to Perl?
/usr/bin/perl
What
is the correct path to sendmail?
/usr/sbin/sendmail
I've
uploaded my site and still see "placeholder
for ..."?
You
are still seeing the default index.html page
set up when you ordered your hosting plan through
us. Make sure to delete that old index.html
page, then your site should resolve correctly.
How
long does it take for my DNS changes to update
world wide?
Normally
you can expect to see your web site DNS to change
within 24 hours once you have made the modifications
at your registrar. However, we have seen it
take up to 7 days in some cases where registrars
and ISPs are a little slower.
Why
isn't my SSI working?
In
order for SSI to be executed, you must rename
all of your web pages to .shtml rather than
.htm or .html. This solves the majority of SSI
errors.
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